Rex Hospital Financial and Pre-Registration Information

Financial Aspects of Your Care – Rex Hospital

Before your due date, please call your insurance company to review your maternity coverage. You may be responsible for any charges not covered by your health insurance. PLEASE NOTE: Physicians (emergency and OB emergency, pediatricians, anesthesiologists, etc.) and other providers will bill separately.

UNC REX Healthcare will assist you with obtaining the necessary approval for your visit and file your insurance claim for you. We are able to file primary and most secondary insurance claims when we have complete and accurate information at the time you are registered. If your insurance requires prior approval for certain tests or for hospital admission, we will help you obtain the necessary approval if your physician has not done so.

After delivery, remember to add your baby to your insurance plan so their claim is filed in a timely manner.

We will register the baby to the mother’s insurance. If you want your baby to be registered to other insurance, we are able to change this after confirming with that insurance plan the baby has been added as a member.

To ensure we have complete and accurate insurance information, please bring your insurance card and photo identification at the time you are admitted. You should pre-register at least 60 days prior to your delivery. For your convenience, you may register on-line at http://www.rexhealth.com/maternity. You should receive a confirmation notice within five business days. For questions about registration for delivery at the Women’s Center, please call 919-784-3257.

PLEASE NOTE: Rex will request payment of your estimated amount due during your stay. This may include any estimated amounts due, to include co-pay, co-insurance, deductible, self-pay amounts, or related deposits. Please note that charges from your physician are billed separately and are not included in hospital charges. This estimate is based on your insurance coverage, along with the average cost of services provided related to your delivery. A member of our Patient Access department will visit your room before discharge to discuss payment and financial arrangements.

For questions or information regarding payment arrangements or financial assistance at REX, please call (800) 594-8624. For questions about physician billing please refer to the numbers listed below.

American Anesthesiology of North Carolina, PLLC Billing/Insurance Inquiries:
(888) 280-9533, press #5
OB Hospitalist Group Billing/Insurance Inquiries:
(888) 442-8454
Raleigh Radiology Associates, Inc. Billing/Insurance Inquiries:
(866) 788-9852
Rex Pathology Associates, PA Billing/Insurance Inquiries:
(919) 784-3063

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Our Patient Portal will allow meaningful patient engagement with a variety of tools, empowering our patients to better manage their health care.

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Our Patient Portal will allow meaningful patient engagement with a variety of tools, empowering our patients to better manage their health care.

*New patients must register with our office before using the patient portal.

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(919) 788-4444

COVID-19 UPDATE

Due to the current COVID-19 pandemic, our policies and restrictions are being updated frequently.

We are once again offering all services on a limited schedule basis in office. We will continue to offer telehealth visits to established patients and have extended availability in our Holly Springs location. As always, our patients' health and safety is a top priority, especially during this challenging time. Our office is taking several steps to ensure all Federal, State, and Local safety measures are taken. We will continue to screen all patients at the door and ask that you bring/wear a mask if you have one.

If you have COVID-19 symptoms or you are concerned that you may have been exposed to COVID-19, call the UNC helpline at 1-888-850-2684 before visiting our office, an urgent care location, hospital, or emergency room.

Please reschedule your appointment if you have COVID-19 symptoms or are concerned that you may have been exposed to COVID-19. This can be done through your patient portal or by calling our office at 919-788-4444.

As a courtesy to our patients and staff in order to reduce risk of exposure, we are DISCOURAGING VISITORS at this time. We REQUIRE that PATIENTS attend appointments ALONE.

With some schools being released, we ask that you PLEASE MAKE EVERY EFFORT to arrange childcare to reduce exposure. We will be happy to reschedule your appointment to accommodate this request.

For latest developments:

CDC NCDHHS